Return and Refund Policy
Effective Date: January 31, 2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the CM Stores LLC website located at https://www.luxefitnessus.com.
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
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Email: support@luxefitnessus.com
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Phone: 704-317-2494
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Address: 1001 Wade Ave, STE 327, Raleigh, NC 27605
3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.
3.1 Conditions for Return
The item must be unused, undamaged, and in the same condition that you received it. The item must be in the original packaging, with all labels and tags attached. A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
- Contact Customer Service:
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Email us at support@luxefitnessus.com or call 704-317-2494 within 7 days of receiving your order.
- Provide your order number and a detailed reason for the return.
- Return Authorization:
- After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
4.2 Preparing Your Return
- Package the Item Safely:
- Securely pack the item in its original packaging.
- Ensure all accessories, manuals, and free gifts are included.
- Include Documentation:
- Include the return authorization form and any necessary supporting documents or images.
- Attach Shipping Label:
- Download and print the return shipping label provided in our email.
- Affix the label to the outside of the package.
4.3 Shipping the Return
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Use United States Postal Service, UPS or FedEx.
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Ship the item within 7 days after receiving the return authorization.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or not as described.
If the return is due to a defective product, damage during shipping, or an error on our part, CM Stores LLC will cover the return shipping costs.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
Eligibility:
- Items must be unused, undamaged, and in original packaging.
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Return request must be made within 7 days of receipt.
- A refund will be issued to the original payment method, minus any applicable restocking fees.
6.2 Defective or Damaged Goods
Contact us within 48 hours of receiving the item.
- Provide photos or videos of the defect or damage.
- We will offer a replacement or a full refund, including return shipping costs.
6.3 Incorrect Product Received
- Inform us immediately upon receipt.
- We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
6.4 Product Never Arrived
Contact us if your product does not arrive within the estimated delivery time. We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.
6.5 Order Cancellation
You can cancel your order for a full refund if it has not yet been shipped. If the order has already been shipped, please follow the return procedure after receiving the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or Personalized Products:
- Items made to your specifications or clearly personalized.
- Such as food, flowers, newspapers, or magazines.
- Intimate or Sanitary Goods:
- Including underwear, swimwear, and personal care items, unless unopened and unused.
- Gift Cards and Downloadable Software Products.
8. Refunds
8.1 Refund Conditions:
Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund. Items must meet the return eligibility criteria outlined in Section 3.
8.2 Refund Processing
Refunds will be processed to the original payment method used at the time of purchase. It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
Items not in original condition, damaged, or missing parts for reasons not due to our error. Items returned more than 14 days after delivery.
9. Exchanges
We replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@luxefitnessus.com.
For defective or incorrect items, we cover the shipping costs. For exchanges due to change of mind, customers are responsible for shipping costs.
10. Return Address
Please send all returns to:
CM Stores LLC
1001 Wade Avenue, STE 327
Raleigh, NC 27605
11. Shipping Method
- Preferred Shipping Method: USPS, UPS, FedEx with tracking
12. Timelines
Returns must be reported and shipped within 14 days of receiving the product. After receiving and inspecting the returned item, we will process the refund within 14 days. It may take up to 14 days for the refund to appear in your account after approval.
13. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please:
- Visit our FAQ Page
- Contact our Customer Service team:
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Email: support@luxefitnessus.com
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Phone: 704-317-2494
Note: By making a purchase on our Website, you agree to this Return and Refund Policy.
CM Stores LLC
1001 Wade Avenue, STE 327
Raleight, NC 27605
